Holiday Customer Service

Seeing that I've been in the customer service field for about 4 years now, I feel like I have a pretty solid background and am allowed to complain about unreasonable people.

The people that I want to complain about are the individuals on Facebook that feel the need to inform everyone about a terrible customer service experience they had.  I've always noticed though, they never include the whole story.  It's strictly just, such and such company was so rude on the phone, my order didn't come on time, etc.  Here is what I have to say to ALL those people.  PLAN AHEAD.  No, it's not any of these people (customer service)  problem that you decided to wait until the ultimate last minute to get it rush shipped.  Keep in mind that FedEx is magic and can't get everything there 2 day even though you paid for it.  There are circumstances that don't allow that to happen.  And yelling at that person over the phone, doesn't accomplish anything.  In fact, I can guarantee that it makes them want to help you less or help you come up with a creative solution to the problem.  And what I've also noticed, the people complaining are stay at home Moms.  You don't see someone working full time complaining about that, because they know things happen that are out of that persons control and they just need to wait.  It doesn't help to call everyday and harass that person.  The answer will be the same from the one you got 3 hours ago.  I have experienced my fair share of people yelling just because they feel like it.  And, it's also the second you pick up the phone too.  It has nothing to do with what you say, they have called to yell at someone.  So, before you decide you are going to get your order, or tell someone off just remember that person on the other end of the phone is a person too.  They don't deserve to be the outlet of your anger.  My suggestion for all the angry people who love calling customer service lines, take up exercising, or go for a good run before you make a phone call like that.  And look at it from the company's point of view.  If they say they are sold out, they are.  Don't tell them to go in the magical back room and find one.  It doesn't exist.

Sorry for my rant, but I emphasize with these large companies that just get screamed at all day.  If you say thank you and happy holidays, the person on the other end is breathing a sigh of relief.  And I do understand that there are some crappy customer service places out there, but for the most part everyone is trying to do their fair share to help.